Shipping policy – Cheshire Antiques Consultant

Shipping policy

Customs Payment & Brexit
Cheshire Antiques Consultant  operates on a Delivery Duty Unpaid (DDU) basis which means that the International buyer is responsible for any import duties, taxes & customs which may be necessary to release an order from international customs.
Following the UK leaving the EU on 1st January 2021 (BREXIT) there have been some changes to customs & duty charges for EU customers. Tax and import duty varies from country to country so we recommend you check with your local tax office to see if any fees will be payable.
If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will be deducted from any refund. 

We offer Free Standard Delivery to Mainland England, Wales & Scottish Mainland Lowland areas only. This is door to door service only 1 person courier.

For Scottish Highlands & all Islands, Channel Islands, Isle of Wight, Isle Of Man – Please contact us so we can get a shipping quote for you.
For domestic express shipping 1 person courier door to door only we charge £65 for items up to 50kg in weight, over 50kg price £99 and for over 250kg items price £149.
Clients with access requirements such as penthouses & upper floor flats, also any upstairs areas there will be a surcharge additional cost to you if we need to hire 2 persons to carry & courier delivery your item(s) inside your home please get in touch for a tailored shipping quote.

We offer standard & express shipping options, the following delivery times only applies to customers located in the UK Mainland only. Express shipping 1-3 working days. Standard shipping 2-5 working days or economy option 5-10 working days approximate. Ask for a shipping quote. Express next working day shipping is available only in the United Kingdom mainland, however this is not a free service and there would be a charge of £65 per item on items up to 30kg in weight max and size limit 120cm restriction. For next working day express shipping for heavy bulky furniture & stone items between 31kg and 250kg the cost would be £250 per item approximate.

All prices on our site are in £ Pounds Sterling. Your credit or debit card company will bill you with your local currency at the current exchange rate.

For all international orders are shipped via either economy, standard or express shipping options. Your order will arrive depending upon which standard or economy shipping option you have selected between 5-21 working days approximate from 1 working dispatch day after the order is placed.

Shipping charges are calculated automatically in your shopping cart. This enables you to see instantly how much you will be charged for shipping. Shipping is calculated by weight and parcel size. When ordering outside of the United Kingdom, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Cheshire Antiques Consultant has no control over these charges, nor can Cheshire Antiques Consultant predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund shipping charges & do not refund any item cost amount for goods that are refused for delivery at customs.

If you have any questions regarding your international order, please contact us.