Política de reembolso – Cheshire Antiques Consultant

Política de reembolso

Customs Payment & Brexit
Cheshire Antiques Consultant operates on a Delivery Duty Unpaid (DDU) basis which means that the International buyer is responsible for any import duties, taxes & customs which may be necessary to release an order from international customs.
Following the UK leaving the EU on 1st January 2021 (BREXIT) there have been some changes to customs & duty charges for EU customers. Tax and import duty varies from country to country so we recommend you check with your local tax office to see if any fees will be payable.
If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will be deducted from any refund.

Returns
Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Sales & Reduced to Clear Purchases

All Sale and discounted items are non refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Deposit payments are non refundable.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable)  
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card bank or PayPal company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cheshireantiquesconsultant@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges & upgrades (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a same value item, or if you wish to upgrade your order send us an email at cheshireantiquesconsultant@gmail.com and send your item to: Cheshire Antiques Consultant, Rose Cottage, Warrington Road, Mickle Trafford, Chester, CH24EB, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver will find out about your return.

Shipping
To return your product, you should mail your product to: Cheshire Antiques Consultant, Rose Cottage, Warrington Road, Mickle Trafford, Chester, CH24EB, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item(s). If we have to arrange for the returned item(s) to be collected from you, we will charge you for the total shipping costs for the item(s) being collected depending on where you live. Shipping costs are non-refundable. If you receive a refund, the total cost of outbound & inbound return shipping will be deducted from your refund. The return amount will exclude delivery costs where door to door delivery service has been used to cover our shipping costs.  The time it may take for your exchanged or upgraded product to reach you, may vary.

If you are returning shipping an item over £50 pounds sterling in value, you must use a trackable shipping service & purchase shipping insurance. We don’t guarantee that we will receive your returned item.