Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Sales & Reduced to Clear Purchases
All Sale and discounted items are non refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Deposit payments are non refundable.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card bank or PayPal company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges & upgrades (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a same value item, or if you wish to upgrade your order send us an email at email@example.com and send your item to: Cheshire Antiques Consultant, Rose Cottage, Warrington Road, Mickle Trafford, Chester, CH24EB, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver will find out about your return.
To return your product, you should mail your product to: Cheshire Antiques Consultant, Rose Cottage, Warrington Road, Mickle Trafford, Chester, CH24EB, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item(s). If we have to arrange for the returned item(s) to be collected from you, we will charge you for the total shipping costs for the item(s) being collected depending on where you live. Shipping costs are non-refundable. If you receive a refund, the total cost of outbound & inbound return shipping will be deducted from your refund. The return amount will exclude delivery costs where door to door delivery service has been used to cover our shipping costs. The time it may take for your exchanged or upgraded product to reach you, may vary.
If you are returning shipping an item over £50 pounds sterling in value, you must use a trackable shipping service & purchase shipping insurance. We don’t guarantee that we will receive your returned item.