Established Since 2005 | +44 (0)749-4763-382 | cheshireantiquesconsultant@gmail.com
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Established Since 2005
+44 (0)749-4763-382 | cheshireantiquesconsultant@gmail.com
Cart 0

Delivery & Payment FAQs

At Cheshire Antiques Consultant, we want your purchasing & delivery experience to be safe, prompt, simple & happy! We care about our worldwide clients expectations and provide you with an exceptional service, you can trust us to keep you fully informed with regular updates before, during & after the delivery process with online tracking provided.

From placement confirmation of your purchase order, we are continually monitoring its progress, and our expert prompt, dependable & knowledgeable customer service team are always on hand to answer any questions that you may have & to inform you of international import procedures with taxes & duty.

With us, your personal details are totally secure & protected throughout your purchase as we use safe online payment services. Competing payment for your order should be as simply as possible, we accept all major credit cards and debit cards online. You can also pay by bank transfer.

We are extremely proud of the Global Delivery Services that we use, for UK mainland domestic & international overseas shipping. Each item has a set price due its individual weight and size for delivery. We care about the environment & reuse recycle cardboard packaging and bespoke package wrap carefully each item so it's secure during transit. Insurance is included as standard with UK mainland shipping & all overseas international delivery.


Secure Payment methods we accept

Our primary preferred payment is by bank transfer.
International bank wire transfer.
Domestic BACS payments.
We can email you an invoice together with our banking instructions upon request. 
(Stripe, debit & credit card payments accepted through Paypal) 
Cash on collection.
We are also are happy to accept deposits to reserve an item(s).


England, Scotland & Wales Mainland Shipping Options

We offer Free Standard Delivery to Mainland England, Wales & Scottish Mainland areas only. This is door to door service only 1 person courier.
For Scottish Highlands & all Islands, Channel Islands, Isle of Wight, Isle Of Man – Please contact us so we can get a shipping quote for you.
For express shipping 1 person courier door to door only we charge £65 for items up to 50kg in weight, over 50kg price £99 and for over 250kg items price £149.
You can select the following options standard or express shipping, domestic mainland parcel and van courier delivery with online tracking. Our dispatch time is 1 working day, express delivery 1 to 2 working days also with Standard shipping delivery time between 2-4 working days, economy delivery 5-7 working days with insurance.  
Clients with access requirements such as penthouses & upper floor flats, also any upstairs areas there will be a surcharge additional cost to you if we need to hire 2 persons to carry & courier delivery your item(s) inside your home.
if you can let us know once you have placed your order.

If you require specialist careful assembly or installation, next day delivery or delivery to any locations upstairs there will be an additional surcharge fee please ask for a quote.
 
We have a team of our regular specialist professional experienced reliable UK mainland van couriers. Together with select parcel post shipping. As well as using parcel post couriers Transglobalexpress, mailboxes etc, Convelio & Pack & Send are among the best couriers, also Williamsandhill, DPD, UPS & Parcelforce & DHL.
You can also request quotes from these worldwide courier sites below.

International Worldwide Global Shipping Is Available
We offer standard & express worldwide shipping service with insurance, delivery times between 3 and 14 working days approximate. Contact us so we can get you today's best possible shipping quote price for you.
Customs Payment & Brexit
Cheshire Antiques Consultant  operates on a Delivery Duty Unpaid (DDU) basis which means that the International buyer is responsible for any import duties, taxes & customs which may be necessary to release an order from international customs.
Following the UK leaving the EU on 1st January 2021 (BREXIT) there have been some changes to customs & duty charges for EU customers. Tax and import duty varies from country to country so we recommend you check with your local tax office to see if any fees will be payable.
If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will be deducted from any refund.
We would also require The buyer receiver's VAT/Tax ID number (CUIT or CUIL or CDI in Argentina) is required for clearance of goods. Please ensure that you include it when you order at checkout leave a message or email us. Shipments without this information will not be cleared by Customs and will be transited to a general cargo warehouse rather than delivered door-to-door, incurring delays and additional costs. Shipments not cleared from the warehouse within 30 days will be returned to sender, which will take up to 90 days.
We highly recommend Transglobalexpress, Convelio, Pack and Send also Williams & Hill forwarding Ltd for high value or heavy fragile items.

International specialist antique & fine arts delivery and shipping services. 

www.convelio.com

www.williamsandhill.com

www.transglobalexpress.co.uk

www.packandsend.co.uk

Customers can collect in person or by booking your own courier to collect 
Is most welcome by prior arrangement from our 2 warehouse locations in Chester & Shropshire. As long as payment is either cash on collection or by bank transfer only.

Packing
We professionally bespoke carefully pack & wrap every item using bubblewrap, polystrene & cardboard packaging.

Storage
We are happy to store items free of charge for a period of up to 2 weeks should you wish to delay delivery for whatever reason. As long as payment is by bank transfer or cash on collection.

Contact us

FAQ's

Where can I purchase your products?

We are an online retailer based in Chester, Cheshire, United Kingdom and sell worldwide, we sell on many marketplaces and social media sites like Vinterior, Chairish, Antiquesboutique, Loveantiques, AntiquesAtlas, Decorative Collective, Thehoarde, Rubylane, Sellinantiques, ebay, Instagram, Facebook, Twitter, Google shopping.

Do you offer Free international delivery?

(No we do charge for all international and overseas shipping costs our rates our are calculated at checkout.

Do you offer prompt UK delivery?

(Yes standard delivery between 2 to 4 working days UK Mainland Only.)

Do you offer online tracking?

(Yes for UK & all International orders. 

Can you offer UK next day express delivery service?

(Yes we can UK Mainland only & there would be an additional surcharge for Express next day delivery. Please ask for a quote thankyou. Except for larger furniture & heavy stone items which take longer to arrange delivery please ask).

Can I specify a specific delivery day?

(Yes you can for UK Mainland only Though we can't provide exact delivery times. Generally between 8am and 7pm With Parcelforce, Myhermes, DHL, TNT, DPD & National Pallets. If your out we can have your parcel left with a neighbour or safe Place. We can request from the courier a morning, afternoon or evening delivery but we cannot guarantee times.)

Do you provide shipping insurance?

(Yes it's included as standard for UK Mainland & International delivery.)

Can you ship internationally?

(Yes we can please ask for todays international shipping rates.)

Are you open to the public or allow viewings?

(We are only strictly by appointments only. Please telephone or email to make book an appointment.

What payment do you accept?

(We Accept Paypal, Stripe & Debit, Credit Card Payments Online. Primary payment is by International bank wire transfer & domestic BACS. We can email you an invoice with our banking instructions. Deposit payments are also accepted).

Do you sell to the UK & International trade at wholesale prices?

(Yes we do sell to the UK trade & International trade at wholesale discounted prices. Please provide us with proof of your business card or website & we can supply you with our trade price rates).

Do you have a household packaging license for France & Germany?

Yes we do it is as follows below

For France our household packaging unique identifier number from ADEME EPR
is FR313252_01FFTS
 
For Germany LUCID: Register number DE1807909487392

Our Business Address

Cheshire Antiques Consultant

Rose Cottage,
Warrington Road,
Mickle Trafford, Chester
Cheshire, CH24EB
United Kingdom
Phone +44(0)7494763382

 

Visit Our ebay Shop cheshireantiquesconsultant
 
Find us on Vinterior


Business Directory

We Are Listed on http://www.homeandgardenlistings.co.uk 


Where on SalvoWEB
http://www.salvo.co.uk/cheshire/directory.html